Shipping Policy
Fast, reliable delivery networks connecting our laboratory directly to your doorstep in India and Australia.
Order Processing Timelines
All standard orders are processed and prepared for dispatch within **1–2 business days** (excluding weekends and public holidays).
Once your order has been packed and handed over to our delivery partners, a shipping confirmation email containing your tracking ID and courier assignment will be dispatched automatically.
Regional Delivery Networks & Transit Times
🇮🇳 India Shipping
Fulfillment is handled via the **Shiprocket courier network**, routing packages through highly trusted express couriers (Bluedart, Delhivery, Amazon Shipping).
- Estimated delivery: 2–7 business days.
- Remote locations or containment areas may require additional transit buffer.
🇦🇺 Australia Shipping
Fulfillment is processed via **Australia Post** and partner local couriers directly from our regional fulfillment centers.
- Standard delivery: 3–8 business days.
- Express options available during checkout.
International Fulfillments
Scalvea currently operates dedicated warehouses and localized shipping solutions focusing primarily on **India** and **Australia**.
International shipping to other regions is temporarily restricted. We are actively expanding our distribution network. Updates on worldwide shipping channels will be shared via our newsletter list.
Shipping Charges & Promos
Shipping rates are calculated dynamically at checkout and vary based on:
- Destination Country and postal code density
- Total package weight and volumetric dimensions
- Overall Order Value
Free standard shipping eligibility thresholds may apply during specific marketing campaigns or promotional seasons.
Failed Delivery & Returns to Origin
Our logistics partners will attempt package delivery up to three times. An order may be marked undeliverable and returned to our warehouse if:
- An incorrect, incomplete, or invalid shipping address was provided at checkout.
- The customer remains unreachable after multiple phone and address attempts.
- The delivery is consistently refused at the destination.
Returned shipments may incur additional surcharge fees to cover logistics, and subsequent re-shipments will be billed to the customer.
Damaged Shipments & Claims
Every Scalvea package is checked for strict quality assurance prior to packing. However, if your shipment arrives physically damaged or unsealed:
- Contact our customer support team within **48 hours** of package arrival.
- Submit clear photographs of the outer container box, the inner product bottles, and the shipping label.
- Retain all packing materials until the support claim is reviewed.
Failure to file claims within the 48-hour window may result in the claim being rejected by courier partners.
Fulfillment Support
Need to trace a package or change shipping details? Contact us.