Payment Policy

Scalvea offers multiple payment modes tailored to local customer convenience in our primary operational regions:

Your online security is our absolute priority. We employ industry-standard encryption protocols (SSL/TLS) to secure all data transmissions during checkout.

All transactions are processed through Payment Card Industry (PCI) compliant gateways. Scalvea does not store, capture, or have access to your raw credit/debit card numbers or CVV. Financial tokens are securely routed directly to payment processors.

Prices dynamically update according to your selected delivery region:

• India: Transactions are billed in Indian Rupees (INR). Pricing includes all applicable local taxes.
• Australia: Transactions are billed in Australian Dollars (AUD). Listed pricing is inclusive of Goods and Services Tax (GST) where required.

International bank conversion fees or local import custom duties are the sole responsibility of the customer.

Once a transaction is authorized, you will receive:

• An automated **Order Confirmation Email** confirming details of your purchase.
• A digital **Payment Receipt** showing items, totals, and transactional reference codes.

In cases of pending payment verification (e.g. wire delays), orders will remain in a "Payment Pending" state and dispatch will hold until clearance.

If money has been deducted from your account, but you have not received an order confirmation email or a redirect message:

1. Do Not Re-Attempt Immediately: Wait 5–10 minutes to verify if you receive a delayed confirmation email.
2. Automatic Bank Reversal: In most cases of connection failure, payment gateways initiate an automatic refund to your source bank account within 3–7 business days.
3. Contact Support: If the funds remain debited after 24 hours, contact us with transaction IDs, dates, and account details. We will manually trace the status and coordinate reconciliation.